GENERAL TERMS AND CONDITIONS
By placing an order for the purchase of selected products on our website, you agree to the general terms and conditions of cooperation and purchase.
Terms and conditions of purchase at tendesign.si:
The Buyer acknowledges that he/she has read and agrees to the full text of the General Terms and Conditions of Business and Use of the Online Shop at tendesign.si (hereinafter referred to as the “Terms and Conditions”).
Online sales at tendesign.si are carried out by the company Designing Metal Robert Černe s.p., registered in the Court Register at the District Court in Koper and registered number 5412733000. The company is not subject to VAT (VAT ID: 97349534).
The online shop tendesign.si allows you to buy unique products online. Visit tendesign.si to see our range of products, product information and prices. The terms and conditions of purchase are set out in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and international e-commerce codes.
ORDER
After viewing the offer, select the “add to basket” option next to the products you want. The selected products are collected in a basket, which you can check at any time and edit (change quantities and/or remove products from the list). You will complete your purchase in 3 steps . If you choose the “Quick Purchase” option, you will complete the entire purchase in 2 steps.
To complete your order, you must fill in the required fields. You can order with or without registration.
You must provide the requested contact details marked with a red asterisk (first name, last name, e-mail address, address, city, postcode and telephone number), which we need to confirm and complete your order and to deliver the product. You must enter a valid telephone number.
The form allows you to create an account (registration) and have your details saved for your next order.
Upon completion of your purchase, you will receive an email confirming your purchase and summarising the contents of your purchase. You will receive any changes to the status of your order (confirmed, sent, invoiced) by email.
if you have any problems with your purchase (lost password, wrong product selection, etc.), please call us (05 764 02 63), send us an email describing the problem or use our live online help (online chat room on the right below)
PRICES
The prices published in the online shop are final prices.
The prices for the selected items are valid on the day of purchase, i.e. on the day the order is completed and placed via the online shop tendesign.si. All product prices are shown in EUR. VAT is not charged on the basis of 1. paragraph 94. Article 5 of the Value Added Tax Act.
The company is not liable for VAT.
Prices are for information only and are subject to change without notice. The offer and prices are valid until withdrawn or cancelled. The price of the product is valid at the time of purchase.
PAYMENT AND COLLECTION
The following payment methods are available in the online shop tendesign.si:
cash on delivery (postal money order fee is payable by the buyer);
by invoice, which will be sent to you as soon as we receive your order (goods will be dispatched as soon as payment is received)
A legal or natural person can create an estimate. Public bodies are required to send an order form at the time of ordering and are entitled to payment within the legal deadline.
PayPal (you will be redirected to the PayPal page to make the payment)
Credit cards (you will be redirected to PayPal to make the payment, no PayPal account is required).
By placing an order in the online shop tendesign.si, you agree to pay the purchase price upon collection of your goods if you opt for cash on delivery. When you take delivery, be sure to check the order and sign any accompanying documents (delivery note, etc.).
You are obliged to visually and numerically inspect the goods before collection and to note any visible damage to the packaging or goods.
HOW THE ORDER IS PROCESSED (DEPENDING ON THE PAYMENT OPTION)
Payment on delivery:
1. when placing your order, select the “Cash on Delivery” payment method
2. when we accept the order, we confirm it (you will be sent a “confirmed” status)
3. if the order is in stock, the order is processed and dispatched (you are sent a “shipped” status)
4. the package is delivered the next day (99%)
5. the postman will deliver your order to your home, and if you are not at home, he will leave you a notification of the parcel’s arrival.
6. Upon collection, the postman must be paid the amount stated at the time of ordering (the last step), which already includes the postal money order fee in accordance with the Post Slovenije price list.
You are not obliged to pay any additional shipping costs to the postman or other delivery service!
Payment by invoice:
1. when placing an order, select the payment method “by invoice”
2. when we accept your order, we send you an invoice to the email address you entered (an automated message with all the necessary payment details)
3. once payment is made, we process the order and dispatch it
4. for faster order processing (shipping), please send us your payment confirmation
5. the package is delivered the next day (99%)
6. you simply collect the package, you are not obliged to pay any additional charges to the delivery person
Payment via Paypal:
1. when placing an order, select the “PayPal” payment method
2. you will be redirected to the PayPal page to make the payment
3. you will be automatically redirected back to our shop after successful payment
4. when we accept the order, we check payment
5. if payment is received, the order is processed and dispatched
6. if payment is not received, we will notify you
7. the package is delivered the next day (99%)
8. you simply collect the package, you are not obliged to pay any additional charges to the delivery person
Credit card payment:
1. when placing an order, select the “PayPal” payment method
2. you will be redirected to the PayPal page to make a credit card payment
3. you will be automatically redirected back to our shop after successful payment
4. when we accept the order, we check payment
5. if payment is received, the order is processed and dispatched
6. if payment is not received, we will notify you
7. the package is delivered the next day (99%)
8. you simply collect the package, you are not obliged to pay any additional charges to the delivery person
DELIVERY
You must provide full and accurate details of the delivery address.
Delivery takes place within Slovenia. The delivery of the goods is handled by the contractual partner. The delivery driver will usually be looking for you at home with your parcel in the morning, and you will receive a notification if you are not at home. We reserve the right to change the contractual partner for the delivery of shipments.
The shipping costs are payable by the buyer according to the delivery service’s price list. are already charged when you buy in the online shop and depend on the payment and delivery method you choose.
You are not obliged to pay any additional shipping costs to the delivery service. The Customer receives the Goods delivered to the address in accordance with the rules of the delivery service.
From the moment the consumer and/or the customer receives the damaged goods or requests their return to the carrier, the consumer and/or the customer shall take direct and exclusive action against the carrier. The latter also responds to delays in the delivery of goods to the consignee. In such cases, the Supplier shall be deemed to be exonerated from liability for loss of or damage to the goods from the moment the goods are delivered unreservedly to the carrier.
In the event of visible damage to the packaging or the goods, the Buyer’s complaint must be made to the Supplier or the delivery service upon receipt of the goods. The Buyer is not obliged to accept such goods and may reject the consignment.
For all information regarding your order and delivery, you can send us an email at [email protected], call us on 05 764 02 63 every working day from 9. until 17. hours or use Live Help.
DELIVERY TIME
We will deliver the ordered goods to you within 3 working days (usually 1-2 days) after receipt of the order, if the order has been confirmed. If the goods you ordered are currently out of stock, we will notify you by email or phone.
RIGHT OF WITHDRAWAL, RETURN OF GOODS
In the case of distance contracts, the consumer has the right to notify the company within 14 days of taking delivery of the goods that he or she is withdrawing from the contract, without having to give a reason for his or her decision, in accordance with Article 43c of the Consumer Protection Act. The only cost borne by the consumer in the event of withdrawal from the contract is the direct cost of returning the goods. Please inform us in writing of your intention to refund by contacting [email protected]. The consumer must return the goods no later than 14 days from the date on which the intention to withdraw is notified.
The online shop www.tedesign.si reserves the right to refuse the return of a damaged, used or product that does not contain all the relevant elements (box, invoice, original packaging, unused, etc.) at the sender’s expense. We therefore ask you to treat the product with care and economy, as this is the only way we will be able to replace the product or refund your money.
We are not responsible for any loss of or damage to products that occurs before they are returned to us, including those lost or damaged in transit.
The purchase price for the returned items will be credited to your transaction account no later than 14 days after receipt of the cancellation notice and receipt of the returned goods. Please attach your transaction account number to the product you are returning or send it by e-mail to [email protected]
In the event of visible damage to the packaging or the goods, the Buyer’s complaint must be made to the Supplier or the delivery service upon receipt of the goods. The Buyer is not obliged to accept such goods and may reject the consignment.
COMPLAINTS
In the event of a product failure within the warranty period, please follow the instructions and rules below:
Please report a product defect within the warranty period to [email protected] to arrange collection of the defective product. We will not accept any parcels sent to our address without prior arrangement.
The returned product must not be in a dismantled condition. The product must be accompanied by an invoice and returned in its original packaging or the claim will be rejected.
In the event of a justified complaint, the supplier will repair or replace the product within 45 days of notification of the complaint. In the event of an unjustified, false complaint, the Provider is not obliged to return the repaired product or replace it with a new one.
Complaints are resolved by replacing the item or. reimbursement of the purchase price. The method of compensation is at the discretion of the provider.
USE OF THE ONLINE SHOP
The company Design of Metals Robert Černe s.p. accepts no liability for any consequences arising from the use of the online shop tendesign.si and the content included therein. The company reserves the right to change the content of the online shop at any time without prior notice and accepts no liability for any consequences of such changes.
The company Design of Metals Robert Černe s.p. or other legal or natural persons who have participated or are participating in the creation and production of the online shop tendesign.si do not assume any liability for the occasional non-functioning of the site, for any inaccuracy of the information, or for any damages resulting from the use of inaccurate or incomplete information. Therefore, they shall not be liable for any damage or inconvenience arising from the existence of the content, from the access to and/or use of and/or inability to use the information on the online shop and/or for any errors or omissions in the content thereof, whether or not you have been advised of the possibility of such damage.
Content is copyright protected. Any other use, copying, publication or distribution of the content or any part of it is prohibited without the permission of Design Metal Robert Černe s.p..
MULTIMEDIA CONTENT
The online shop tendesign.si provides the main product information and, for better visibility, also product photos and videos (images and videos are symbolic). While every effort is made to provide accurate photographs and video of sale items, all photographs should be taken as symbolic. Photographs are not guarantees of product performance. Colour shades and appearance may vary slightly from the actual condition of the products.
PROTECTION OF PERSONAL DATA
The first time you visit tendesign.si, a “cookie” is placed on your computer, which you can remove or prevent from being placed by using the appropriate settings.
Cookies are files designed to improve communication with the website and are used to optimise the performance of the website and to provide efficient services on the website.
Metal Design Robert Černe s.p., by means of cookies, ensures better and more user-friendly operation and display of the website.
We cannot access your personal data or the data that is on your computer through these files, except for those that are publicly available (browser type, operating system type, etc.).
Information provided by the user when registering on the website or otherwise by e-mail, telephone, fax, etc. are confidential and will be treated in accordance with the applicable Slovenian legislation. By registering, the registered user gives his/her personal consent to the processing of the personal data provided by him/her by the company Oblikovanje kovin Robert Černe s.p.. The controller may process the personal data collected for the purposes of sampling, surveys and statistical data processing, to determine the use of the services, to tailor the offer and segmentation, for market research, to inform you about offers, news, events and benefits, and to send you other promotional material. For the purpose of notification, the user authorises the use of various communication channels such as telephone, sms, e-mail, etc.
In accordance with 73. Article 1 of the GDPR-1, you may at any time request, in writing or by any other agreed means, that the data controller permanently or temporarily cease using your personal data for direct marketing purposes.
The company may process the data for its own purposes until such time as the data no longer serve its purpose and undertakes not to disclose the data to third parties, except to the extent that it is obliged to do so under applicable law. During the period of management of personal data, the data subject shall have the possibility to consult, copy, update, rectify, block and erase the personal data contained in the database, in accordance with the legislation in force.
Metal Design Robert Černe s.p. will protect the information obtained and will prevent any misuse of it. Personal data will only be used for the purposes for which the user has given his/her consent. It is also the user’s responsibility to protect the security of their personal data by ensuring the security of their username and password.
Robert Černe s.p. uses technology that encrypts all data and communications between the tendesign.si website and the registered user for the transmission of all personal data of the user. The payment card details or other payment information entered by the user is transferred in encrypted form from the user’s computer directly to the bank’s authorisation server.
All PayPal transactions are subject to PayPal’s privacy policy.
CHANGES TO THE GENERAL TERMS AND CONDITIONS
Metal Design Robert Černe s.p. reserves the right to change the General Terms and Conditions at any time without prior notice. The revised rules will enter into force and apply from the date of their publication on the website. Registered users will be notified of changes by email.
COMPLAINTS AND DISPUTES
Any disputes arising out of the use of the online shop tendesign.si between the Customer and Design of Metals Robert Černe s.p. shall be resolved amicably between the parties. If this is not possible, the District Court in Koper will have jurisdiction.
The company complies with applicable consumer protection legislation. Complaints should be submitted in writing by email to: [email protected]. Within five working days, the provider will acknowledge receipt of the complaint, inform the customer how long it will take to process and keep the customer informed of the progress of the complaint.
Basic information about the online shop service provider:
Title: Metal design Robert Černe s.p.
Address Tomaj 110, 6221 Dutovlje, Slovenia
Website: www.tendesign.si
E-mail: [email protected]
Telephone: 05 764 02 63 / 031 333 404
VAT identification number: 97349534 (we are not VAT registered)
Registration number: 5412733000
Transaction account IBAN: SI56 1010 0003 5755 262 (INTESA SAN PAOLO d.d., PE Sežana)
The company is not liable for value added tax.